999rr Privacy Policy —
Your Information, Our Responsibility

Introduction and Scope

999rr ("we", "our") operates an online casino and betting platform for players in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we keep it secure when you visit our website www.999rr.cam, create an account, or use any of our services.

By using 999rr's services, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy supplements our Terms and Conditions and Responsible Gaming policy.

What Information We Collect

We collect two types of information — what you provide directly and what is collected automatically through your use of our services.

2.1 — Information You Provide Directly

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• Preferred username and encrypted password
• Documents required for identity verification (national ID card or passport)
• Mobile banking account details: bKash, Nagad, or Rocket number (for transactions)

2.2 — Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Page visit time and duration
• Gameplay and betting activity logs
• Login time, device fingerprint, and session data
• Data obtained from cookies and similar tracking technologies

2.3 — Financial Information

Deposit and withdrawal transaction records are stored securely. We do not directly collect any bank card numbers or complete bank account details — payment processing is handled through secure third parties.

Purpose of Using Information

999rr uses collected information only for the following purposes:

• Account Management: Registration, login verification, and ensuring account security.
• Identity Verification (KYC): Confirming age and identity in compliance with anti-money laundering regulations.
• Transaction Processing: Securely completing deposit and withdrawal requests.
• Customer Support: Providing prompt and effective resolution of your questions or complaints.
• Security and Fraud Prevention: Detecting and preventing unusual activity.
• Technical Improvement: Enhancing platform performance and user experience.
• Responsible Gaming Tools: Monitoring gaming behavior patterns to provide assistance to users when needed.
• Relevant Communications: Sending important updates, transaction confirmations, and security alerts.

We do not sell your information to any third party.

Information Sharing and Third Parties

999rr may share your information with third parties only in the following circumstances and to a limited extent:

4.1 — Service Providers

The minimum necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. All such partners operate under strict confidentiality agreements.

4.2 — Legal Obligations

We may be legally required to disclose relevant information in response to a court order, legal process, or a valid request from a government authority.

4.3 — Fraud Prevention

In cases of suspected financial activity or fraud, necessary information may be shared with relevant investigative agencies.

4.4 — Business Transfers

If 999rr undergoes a merger or acquisition process, user information may form part of the transferred assets — however, the protections of this policy will remain in effect.

Cookie and Tracking Technologies

Various types of cookies are used on the 999rr website:

• Essential Cookies: Required for login sessions, security tokens, and basic platform functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language and notification settings).
• Analytics Cookies: Used to analyze page traffic and user behavior to improve the platform.

You can disable non-essential cookies through your browser settings, but this may limit some service features.

Data Protection and Security

999rr has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmission between the website and servers is secured with 256-bit SSL encryption.
• Encrypted Database: Stored sensitive data (password hashes, identity documents) is kept in encrypted form.
• Two-Factor Authentication: Option to add an extra layer of security to your account.
• Access Controls: Only authorized staff can access user information, and only to the extent necessary.
• Security Audits: Regular internal reviews are conducted to identify platform security vulnerabilities.

However, no method of transmitting or storing information over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security.

Data Retention Period

999rr retains your personal information for as long as necessary to fulfill the purposes described in this policy or as required to comply with legal obligations.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial and identity verification information is retained after account closure for the applicable legal period.
• Transaction Records: Retained for the period specified under anti-money laundering regulations.
• Communication Records: Customer service communication history is automatically deleted after a set period.

After the required period, data is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

To exercise these rights, contact us by email at: [email protected]. We will respond to your request within 30 days.

Protection of Minors

999rr's services are intended only for those aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

Please read the Responsible Gaming Policy, which contains detailed information about the protection of minors.

International Data Transfers

Our server infrastructure is operated in a way that ensures the security and privacy of your information. If your information needs to be transferred outside Bangladesh for any technical or operational reason, we will ensure that the data protection standards at the destination are equivalent to those in this policy.

Policy Changes

999rr may update this privacy policy from time to time. If there are any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address.
• Display a consent notice when you log in to the service.

Continued use of 999rr after the updated policy is published will be taken as your agreement to the new policy. If you do not agree to the new policy, please contact us to close your account.